Returns & exchanges

Every piece is hand-woven and one of a kind, so small variations in colour and pattern are part of the cloth, not a fault. Beyond that, we want you to be happy with what you receive.

7 days to change your mind

You can request a refund or exchange within 7 days of delivery. To qualify, the piece needs to be unworn, unwashed and in the condition you received it. Write to us at hello@akwete.example with your name and what you'd like, and we'll send you the return address and next steps.

Return shipping for a change of mind is paid by you. Once we've received the piece back and checked it, we'll refund you or send the exchange, whichever you asked for.

If something arrives wrong or faulty

If your piece arrives damaged, faulty, or isn't what you ordered, tell us within 7 days of delivery and we'll put it right at our cost — a full refund or a replacement, and we'll cover the return shipping.

Private Curation and silk enquiries

A commissioned piece is made to your brief and isn't held in stock, so it can't be exchanged for a change of mind once weaving has started. We'll always confirm the design and price with you before anything is woven, and faulty pieces are covered as above.

Questions

Write to hello@akwete.example — we'd rather talk it through than leave you unhappy with a piece.